Privacy policy

This Privacy Policy explains how Lovii (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website or placing an order, you agree to the terms outlined in this policy.

Information We Collect

When you visit or place an order on our website, we may collect the following information:

Full name
Phone number
Email address
Shipping address

In addition, our website automatically collects limited technical information through our platform and analytics tools, such as browser type, device information, IP address, and usage data. This information helps us improve site performance and user experience.

We only collect information that is necessary to process orders, provide customer support, and improve our services.

Payment Information

All orders are Cash on Delivery (COD).

We do not collect, process, or store any credit card, debit card, or bank account information.
Payment is handled directly by the courier at the time of delivery.

How We Use Your Information

We use your personal information to:

Process and fulfill orders
Communicate order confirmations, dispatch updates, and delivery information
Provide customer support
Send promotional or informational emails (if applicable)
Improve our website, services, and overall customer experience

We do not sell or rent your personal data to third parties.

Third-Party Services

We use trusted third-party services to operate our business efficiently. These may include:

Shopify — for website hosting and order processing
Analytics tools (such as Google Analytics, Meta Pixel, and Microsoft Clarity) — to understand website usage and performance
Courier services — to deliver orders and provide tracking
Email services (Gmail) — for customer communication

These service providers only access information necessary to perform their functions and are required to handle data securely.

Cookies & Tracking Technologies

Our website uses basic cookies and tracking technologies to ensure proper functionality and to analyze website traffic.

Cookies help us understand how visitors use our site and allow us to improve performance and user experience. You can manage or disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

Your data is stored and processed using secure systems and trusted platforms. However, no online transmission or storage method can be guaranteed to be 100% secure.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, subject to legal and operational requirements

To make any such request, please contact us using the details below.