Returns & Refunds

We keep our returns policy clear, fair, and consistent.

Lovii offers a 14-day return and exchange window starting from the date the order is dispatched.
If 14 days have passed since dispatch, we will not be able to offer a return, exchange, or refund.

When Does the Return Window Start?

The return and exchange window begins on the dispatch date, which is the day your order is handed over to our courier partner.
The delivery date does not affect return eligibility.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

The item must be unused, unworn, and in the same condition as received
The item must be returned in its original packaging
Proof of purchase (order number or receipt) is required

Items showing signs of wear, damage, or misuse will not be eligible.

How to Apply for a Return or Exchange

To initiate a return or exchange request, contact our support team with:

Your order number
Clear images of the product
Reason for return or exchange

📧 shoplovii2025@gmail.com

Our team will review your request and share return instructions if approved.

Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

Items returned in damaged condition not caused by our error
Items missing original packaging or accessories
Items returned after the 14-day window from dispatch

All decisions are made after inspection.

Refund Process

Once your return is received and inspected, we will notify you via email regarding approval or rejection.

If approved:

Refunds are processed via online bank transfer
Our team will guide you through the required details
Processing times may vary depending on your bank

Late or Missing Refunds

If you haven’t received your refund:

Recheck your bank account
Contact your bank, as processing delays are common
If the issue persists, contact us at Shoplovii2025@gmail.com or through our official social channels

Sale Items

Sale or discounted items are non-refundable
Only regular-priced items are eligible for refunds or exchanges

Return Shipping

Return shipping details will be shared via email after approval
Customers are responsible for return shipping costs
Shipping costs are non-refundable
If a refund is approved, return shipping charges may be deducted from the refund amount

We strongly recommend using a trackable courier service.
(Services such as Bykea and Indrive are not trackable and are not recommended.)

Lovii is not responsible for items lost during return transit.